Build the future of commerce with us.

Hey! We're team Total Commerce 👋

We're looking for a self-starting engineer, passionate about applying the latest advancements in LLMs to create user-centric products. Total Commerce sits at an interesting intersection — multi-model commerce on Shopify means rich, structured data about products, customers, inventory, and lifecycle. There is enormous surface area to apply AI: condition grading from photos, demand forecasting, dynamic pricing, conversational customer support, automated content generation, and more.

You'll be an integral part of the founding team, interacting directly with merchants to understand their needs and rapidly developing features that deliver significant value.

In this role, you will:

• Own the development and application of LLM-based features end to end
• Build and maintain evaluation frameworks for prompt iteration and semantic retrieval
• Optimize embeddings and vector stores for performance and scalability
• Interact with merchants to understand their problems and design solutions
• Stay up to date with the latest trends in LLMs and applied AI practice
• Collaborate cross-functionally with product, design, and engineering

Your background looks something like:

• Engineering experience at tech and product-driven companies
• Shipping multi-provider LLM-based solutions to production (OpenAI, Anthropic, Google, etc.)
• Proficiency with LLM infra (prompt management, logging / tracing, evals)
• Experience designing large-context LLM systems — RAG, knowledge graphs, hybrid search, memory
• Building features end to end with TypeScript, React, and Node.js

As a person, you…

• Are first and foremost a builder
• Are excited to work in-person from our London office most of the time
• Love the zero-to-one phase of a startup
• Want to be at the cutting edge of building world-class products on top of language models
• Are fascinated by LLMs — you play with them and figure out what makes them tick

Hey! We're team Total Commerce 👋

We're looking for a Product Engineer to own end-to-end delivery of customer-facing features. You'll work across the stack — Shopify theme integrations, our React admin UI, and our Node / TypeScript backend — shipping features that hundreds of merchants will use every day.

In this role, you will:

• Ship customer-facing features end to end: spec → design → build → ship → support
• Talk to merchants directly, understand their pain, validate solutions
• Own the quality and reliability of the features you ship
• Contribute to product direction, not just execute on tickets
• Collaborate with design, AI engineering, and infrastructure as needed

Your background looks something like:

• 4+ years shipping production software, ideally at a product-led startup
• Strong TypeScript across frontend (React / Next.js) and backend (Node.js)
• Comfort with Postgres and modern API design (REST, GraphQL)
• Experience integrating with third-party platforms (Stripe, Shopify, etc.)
• Bonus: Shopify Functions, theme app blocks, or Liquid familiarity

As a person, you…

• Want to talk to users and ship features, not just implement specs
• Care about craft — clean code, thoughtful UX, fast pages
• Are biased to action — small PRs, fast iteration, ship-and-learn
• Thrive in early-stage chaos and high-agency environments

Hey! We're team Total Commerce 👋

We're looking for a GTM Operations Manager to own the systems, processes, and data that power our go-to-market motion. From CRM hygiene to lead routing to pipeline analytics — you'll be the one making sure the sales engine runs smoothly and predictably as we scale from dozens of merchants to thousands.

In this role, you will:

• Own our CRM end-to-end — fields, automations, hygiene, deduplication
• Design and maintain lead routing, scoring, and SLAs for both inbound and outbound
• Build pipeline dashboards and produce weekly / monthly revenue reports
• Operationalize the sales playbook — cadences, templates, sequences
• Partner with marketing on attribution and full-funnel lifecycle reporting
• Spot friction in the sales cycle and ruthlessly remove it

Your background looks something like:

• 3+ years in revenue / sales / GTM operations at a B2B SaaS or commerce startup
• Strong CRM admin skills (HubSpot, Salesforce, or similar)
• Comfort with SQL and BI tools (Looker, Metabase, Mode)
• Hands-on with sales engagement platforms (Outreach, Apollo, Salesloft)
• Bonus: experience with Shopify ecosystem or commerce SaaS

As a person, you…

• Are obsessive about clean data and well-instrumented processes
• Love removing friction more than building empires
• Are pragmatic: ship the 80% solution today, polish tomorrow
• Communicate clearly with both sales reps and engineers

Hey! We're team Total Commerce 👋

We're looking for an Account Executive to own full-cycle sales to Shopify merchants scaling rental, subscription, re-sell, and multi-model commerce. You'll work with brands that already know the model works — your job is to show them why Total Commerce is the right platform to scale it on.

In this role, you will:

• Own full-cycle sales — discovery, demo, negotiation, close
• Manage a pipeline of inbound and outbound opportunities
• Run product demos that translate technical capability into business outcomes
• Partner with founders, ops leaders, and engineers at merchant accounts
• Feed merchant signal back to product and marketing
• Own your quota and your numbers

Your background looks something like:

• 4+ years in B2B SaaS sales, ideally at a startup or in commerce
• Track record of consistently hitting or exceeding quota
• Comfort selling to founders, ops leaders, and technical buyers
• Experience with deal sizes from £10k to £100k+ ACV
• Bonus: experience selling Shopify apps, rental software, or commerce platforms

As a person, you…

• Are a curious, consultative seller — not a script reader
• Love digging into a merchant's business and finding the right fit
• Are honest about whether we're the right solution (and walk away when we're not)
• Win as a team — share learnings, raise the bar

Hey! We're team Total Commerce 👋

We're looking for an SDR to run our outbound motion — researching merchants, opening conversations, and qualifying opportunities for our AEs. You'll be the first person many merchants meet from Total Commerce, so your craft matters.

In this role, you will:

• Research target merchants and build account-based outbound campaigns
• Run multi-channel outbound — email, LinkedIn, phone — at scale
• Qualify inbound and outbound leads and book qualified meetings for AEs
• Own a meeting target and a pipeline contribution number
• Iterate on messaging and cadences based on what's working
• Partner with marketing on campaigns and feedback loops

Your background looks something like:

• 1–3 years in an SDR / BDR role at a B2B SaaS company
• Strong writing — you can craft a personalised cold email
• Comfortable with cold calling and on-camera video outreach
• Experience with sales engagement tools (Outreach, Apollo, Lemlist)
• Bonus: commerce, Shopify, or platform / marketplace SaaS background

As a person, you…

• Have grit — you treat rejection as data, not feedback
• Are organised and consistent — 50 quality touches a day, every day
• Are coachable — you want to learn, take feedback, and grow into an AE seat
• Care about merchants' time — every touch you send is worth opening

Hey! We're team Total Commerce 👋

We're looking for a Growth Marketer to own the top of our funnel. You'll run paid and organic channels, ship experiments fast, and build a marketing muscle that compounds. The brands using Total Commerce span fashion, electronics, mobility, baby goods and beyond — your job is to bring more of them in.

In this role, you will:

• Plan and run multi-channel acquisition — paid social, search, content, email, partnerships
• Ship a constant cadence of experiments — landing pages, copy, audiences, creatives
• Own analytics and attribution: instrument every campaign, report on CAC and payback
• Build content programs that compound — case studies, comparison guides, SEO
• Partner with product on in-product growth loops and lifecycle

Your background looks something like:

• 3+ years in growth / performance marketing at a B2B SaaS or e-commerce company
• Hands-on with Meta, Google, LinkedIn ads at meaningful spend
• Comfortable with GA4, Mixpanel, Amplitude and attribution modelling
• Writing chops — you can draft a landing page, an ad, a cold email
• Bonus: Shopify ecosystem knowledge or developer / platform marketing experience

As a person, you…

• Are scrappy and high-output — 10 imperfect tests beat one perfect plan
• Treat data as ground truth, intuition as hypothesis
• Are curious about Shopify and the broader commerce ecosystem
• Bring both a creative and an analytical brain

Hey! We're team Total Commerce 👋

We're looking for a Content Lead to build the editorial voice and engine of Total Commerce. The market is being invented in real time — merchants need to understand new revenue models, customers need to be educated, and the industry needs case studies and proof. You'll own all of that.

In this role, you will:

• Define and own the editorial voice and content strategy for Total Commerce
• Write deep, useful content — long-form guides, merchant case studies, comparison pages, technical explainers
• Build a content engine — brief external writers, edit, publish, measure
• Partner with sales and customer success to surface merchant stories
• Own SEO strategy — keyword research, on-page optimization, link building
• Run the company blog and social channels

Your background looks something like:

• 4+ years owning content at a B2B SaaS or commerce-adjacent company
• Strong writing portfolio — both long-form and product-led content
• Hands-on SEO experience (technical + editorial)
• Comfortable interviewing customers and turning conversations into stories
• Bonus: e-commerce, rental, or Shopify ecosystem familiarity

As a person, you…

• Have strong opinions about voice, tone, and craft
• Are insatiably curious about merchants' businesses
• Operate independently — set your own roadmap, ship without supervision
• Care about distribution as much as creation