The AI shopping agent that reasons about buy, subscribe, rent and trade-in — and points each shopper to the mode that's actually right for them.
The first AI shopping agent that understands your store sells more than one way.
Most shopping agents are built for the simplest version of e-commerce: a shopper clicks add to cart and pays. Otis is built for the harder questions — should I buy or subscribe, is it cheaper to rent for the weekend, can I trade my old one in. It answers them the way a good sales assistant on the shop floor would, using your inventory, your pricing and your brand voice.
Near-identical total, but the subscription includes servicing, accident cover and free returns — and you can swap to the next stage when your child outgrows it. For 18 months, I'd subscribe.
Generic chatbots can't reason about your business.
Off-the-shelf shopping agents are trained on one-mode commerce: a product has a price, a shopper buys it, the conversation ends. That assumption breaks the moment your store offers anything beyond that.
Ask a generic agent whether a shopper should buy a pushchair outright or subscribe to one for the eighteen months they'll use it, and you'll get a confident, evasive non-answer. It doesn't know the maths. It doesn't know your refurb cycle, your subscription terms or your trade-in residuals. So it defaults to recommending the buy — and you lose the shopper who would have signed up for two years of recurring revenue.
Multi-mode commerce makes the conversation harder, not easier. That's the gap Otis exists to close.
Built for the questions your shoppers actually ask.
Four things set Otis apart from a generic shopping bot.
Multi-mode awareness
Otis handles Buy and Subscribe today. Rent and Trade-in are next. When a shopper asks whether it's cheaper to subscribe or buy outright, Otis works the comparison in real time against your prices, your terms and your minimum commitments — not vibes.
Rational recommendations
Behind every recommendation is a total-cost calculation, not a probabilistic guess. Otis knows what a Bugaboo costs to own for three years versus subscribe to, and it shows the shopper its working. Shoppers trust it. So do compliance teams.
Brand-native voice
You configure Otis in around ten minutes — tone, formality, what to say when something's out of stock, how to handle returns. From the first conversation it sounds like your store, not like generic AI. No "as an AI language model." No corporate scaffolding.
Honest by design
Otis won't hallucinate prices, stock levels or shipping windows. If it doesn't know, it says so and offers to put the shopper in front of your team. Anything outside its scope routes to human support automatically. You see every transcript.
Three steps, one afternoon.
Install
One click from the Shopify App Store. Otis reads your catalogue, prices and selling plans without anyone touching code.
Configure
Set your brand voice, pick which modes Otis can recommend and add any house rules. Most merchants finish this in under ten minutes.
Run
Otis answers shopper questions on your storefront. You watch the conversations, conversion lift and themes in the transcript dashboard.
Built for circular categories.
Otis is built for merchants whose shoppers genuinely choose between owning, subscribing, renting or trading in. We're shipping first for:
- Baby and kids — pushchairs, car seats, nursery
- Mobility — scooters, wheelchairs, walking aids
- Bikes and cycling
- Musical instruments
If you sell across multiple modes, Otis is built for you. If you only sell one way today but plan to add subscriptions or rentals, Otis is built for where you're going.
From £49 a month. Thirty days free.
No setup fee, no per-conversation charges. Pricing scales with your storefront traffic, not your team. Full plan breakdown lives on the pricing page.
Otis is generally available today.
If your shoppers regularly ask which mode is right for them, that's conversion you're already leaving on the table. Install Otis on your store, or book a fifteen-minute demo and we'll walk through how it would handle your top ten product pages.